VERIZON COMPLAINTS GOOGLED 1 YEAR LATER

One year ago I thought it was staggering that there were 386,000 hits on Google Search if one typed 'Verizon Complaints'. One year later, the following shows up. Results 1 - 10 of about 1,510,000 for Verizon complaints. (0.21 seconds) In fairness, I Googled its closest competitor in our area: The following appeared for Comcast: Results 1 - 10 of about 699,000 for comcast complaints. (0.08 seconds)

It is true that FIOS is an improvement over my previous download speed but now other ISPs have caught up and are offering similar packages with more channels at a lower price. Have you noticed that, as soon as you sign a two-year contract that promises everything, that the price will not change, the price changes by going up. The channels lessen and do not seem to offer those you might watch. Your friends with different ISPs talk about great channels which are not offered as part of your extended basic package.

After more than a year of never receiving an accurate billing statement, I can now say that I seem to be receiving them at last. The Spanish speaking channel for which I was being billed (and not noticed on my bill)for 4 months, was the first time that I got a humane customer service operator who allowed me a refund in entirety. She patiently listened to my blistering account of all the previous torture I had experienced since I went to Verizon. I told her about the Satan who told me I should have gotten the contract in writing and enjoyed the helplessness of this customer with no control. She was kind in voice and action, making my entrapment for another 9 months until I can be delivered away from Verizon less terrorizing. I don't do hard labor or helplessness well. I do not respond to being lied to and cheated calmly, either.

VERIZON ONLY WORSENS

A while ago I mentioned that I hit Google with "Verizon complaints". At that time I got 360,000 hits. Today: Results 1 - 10 of about 1,370,000 English pages for Verizon complaints. (0.16 seconds) I wrote on 4/15 and 5/31. Things have not improved, obviously from the number of complaints. By way of comparison, I wrote "RCN complaints" Results 1 - 10 of about 107,000 English pages for RCN complaints. (0.17 seconds) Next I checked out Comcast Results 1 - 10 of about 1,120,000 English pages for Comcast complaints. (0.21 seconds) Lastly, I tried FIOS complaints because that is the newest Verizon product offered. Results 1 - 10 of about 75,700 English pages for Verizon FIOS complaints. (0.24 seconds)

I began to write a letter once to the Verizon headquarters. As I wrote it quickly began to look like the script of a soap opera and then the letter too on the size of a book...I have never sent it as I did not take the time to edit and prioritize the complaints. Another person wrote his saga with the company.

If you are already so unfortunate as to have signed up with Verizon, take my advice and all others with whom I've spoken who are with them. Check your bills monthly. They will slip in all sorts of things you have not ordered. Then, as though you have nothing in life to do but chat with their 'friendly' customer service, you can get to spend endless hours going through their phone maze. Beware, they explain fully when they have done something weird with your billing like 'miscellaneous adjustment'. I think they have been taking lessons from hospitals on how to charge with total obfuscation.